khel92 Privacy Policy — How We Collect, Use & Protect Your Personal Data

1. Who We Are

This Privacy Policy applies to the khel92 online gaming and sports betting platform, accessible at khel92.app. When this Policy refers to "khel92", "we", "us", or "our", it refers to the operators of the khel92 platform. When it refers to "you" or "your", it refers to any individual who accesses, registers on, or otherwise interacts with the khel92 platform.

khel92 is designed and operated to serve Pakistani English-speaking players. All data processing described in this Policy occurs in connection with the provision of online gaming, cricket betting, live casino, slots, and related services, with all transactions denominated in Pakistani Rupees (PKR).

2. Personal Data We Collect

khel92 collects personal data in the following categories:

khel92 does not collect special category data (such as health, ethnicity, or political affiliation) and does not knowingly process data relating to individuals under the age of 18.

3. How We Collect Your Data

khel92 collects personal data through the following channels:

• Direct submission: Information you provide when registering a khel92 account, completing identity verification (KYC), making a deposit or withdrawal, or contacting our support team.
• Automated technical collection: When you access khel92, our servers and platform software automatically collect technical and usage data including your IP address, device identifiers, and browsing behaviour on the platform.
• Payment providers: When you conduct a transaction through JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah, transaction confirmation and reference data is passed to khel92 by those providers for the purpose of crediting your account or processing your withdrawal.
• Cookies and similar technologies: As described in Section 9 of this Policy, khel92 uses cookies and similar tracking technologies to maintain sessions and collect anonymised platform usage data.

4. Legal Basis for Processing

khel92 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and manage your khel92 account, process deposits and withdrawals in PKR, and deliver the gaming and betting services you have signed up for.
• Legal obligation: Processing required to comply with applicable legal requirements including identity verification (KYC/AML obligations) and record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general platform improvement, where such interests do not override your fundamental rights.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time.

5. How We Use Your Personal Data

khel92 uses the personal data we hold for the following purposes:

• To register, maintain, and administer your khel92 account, including login authentication and security monitoring.
• To process deposits and withdrawals in PKR through JazzCash, Easypaisa, and supported Pakistani banking channels.
• To verify your identity and age (18+) in accordance with our obligations and our Terms & Conditions.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activity on the platform.
• To operate responsible gaming tools — including monitoring for indicators of problem gaming and applying account limits where requested or required.
• To communicate with you regarding your account, transactions, security alerts, and platform updates.
• To send promotional offers and marketing communications where you have not opted out.
• To improve the khel92 platform through anonymised analytics and user behaviour data.

6. Payment Data & Financial Information

khel92 handles payment data with heightened care given its sensitivity. The following applies specifically to financial data:

• Full payment credentials (JazzCash MPIN, Easypaisa credentials, bank login details) are never collected or stored by khel92. Payment authentication occurs entirely within the respective payment provider's secure environment.
• khel92 retains transaction records — including amounts in PKR, timestamps, and payment method references — for account management, dispute resolution, and legal compliance purposes.
• Payment method references (such as a masked mobile wallet number) may be stored to facilitate future withdrawal processing to your registered method.
• All financial data transmitted between your device and khel92 is protected via SSL/TLS encryption.

7. Sharing Your Personal Data

khel92 does not sell your personal data. We may share your data with the following categories of third parties, strictly as necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah — to process your deposits and withdrawals in PKR.
• Identity verification providers: KYC and AML service providers engaged to verify your identity and age as required by our compliance obligations.
• Fraud prevention services: Third-party fraud detection and security services used to protect the integrity of the khel92 platform and your account.
• Technology infrastructure providers: Cloud hosting, database, and content delivery providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or regulatory demand, khel92 may disclose personal data to competent authorities.

All third parties who receive personal data from khel92 are required to process that data only for the specified purpose and in accordance with applicable data protection standards. khel92 does not share your data with advertisers or data brokers.

8. Data Retention

khel92 retains personal data for as long as is necessary for the purposes described in this Policy, including for the duration of your active account and for a reasonable period thereafter to meet legal, audit, and dispute resolution obligations.

• Active accounts: Personal data is retained for the full duration of your khel92 account relationship.
• Closed accounts: Following account closure, certain data (particularly transaction records and identity verification data) is retained for a minimum period to satisfy applicable legal retention requirements.
• Self-excluded accounts: Records of self-exclusion are retained for the full duration of the exclusion period and beyond, to prevent re-registration circumventing the exclusion.
• Support communications: Customer support records are retained for a period sufficient to resolve ongoing issues and address any subsequent related queries.

When retention periods expire, personal data is securely deleted or anonymised in accordance with our internal data management procedures.

9. Cookies & Tracking Technologies

The khel92 platform uses cookies and similar tracking technologies. The following types of cookies are used:

• Essential cookies: Required for the platform to function — maintaining your login session, remembering your language preference, and enabling secure payment flow handoffs. These cannot be disabled without breaking core functionality.
• Analytics cookies: Anonymised data collection on how users navigate and use the khel92 platform. This data helps us identify areas for improvement. No personally identifiable information is included in analytics data.
• Preference cookies: Store your display and notification preferences between sessions so that khel92 remembers your settings each time you log in.

You can manage or block non-essential cookies through your browser settings. Note that blocking essential cookies will prevent certain parts of khel92 from functioning correctly. For more information on managing cookies in your browser, consult your browser's help documentation.

10. Your Data Rights

Registered khel92 users have the following rights with respect to their personal data:

• Right of Access: You may request a copy of the personal data khel92 holds about you. We will respond to valid requests within a reasonable timeframe.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by khel92. Certain corrections may require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to khel92's legal retention obligations.
• Right to Restrict Processing: You may request that khel92 limits the processing of your personal data in certain circumstances, such as where you contest the accuracy of data held.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on legitimate interests where your particular circumstances warrant it.

To exercise any of the above rights, contact khel92 support at [email protected]. We may require identity verification before processing a data rights request.

11. Data Security

khel92 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• SSL/TLS encryption on all data transmitted between your device and the khel92 platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Two-factor authentication (2FA) available to all users to enhance account-level security.
• Automated session timeout to reduce exposure from unattended sessions.
• Regular security reviews and monitoring of platform infrastructure.

While khel92 takes all reasonable precautions, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own khel92 login credentials. In the event of a security incident affecting your personal data, khel92 will notify affected users in accordance with applicable notification obligations.

12. Children's Privacy

The khel92 platform is strictly for users aged 18 years and above. khel92 does not knowingly collect, process, or retain personal data relating to individuals under the age of 18. Age verification is conducted at the point of registration and may be requested again at any time.

If khel92 becomes aware that personal data has been collected from a minor, the relevant account will be suspended immediately, any associated funds will be handled in accordance with our Terms & Conditions, and the minor's data will be deleted as promptly as possible.

Parents or guardians who believe a minor may have registered on khel92 should contact support immediately at [email protected].

13. Changes to This Privacy Policy

khel92 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform functionality, or applicable legal requirements. When material changes are made, registered users will be notified via their registered email address or via an in-platform notification.

The date of the most recent update is displayed at the top of this page. Continued use of the khel92 platform following notification of a policy change constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data khel92 holds about you, please contact our support team:

This Privacy Policy should be read alongside the Terms & Conditions, which govern your use of the khel92 platform as a whole.