khel92 Terms & Conditions — User Agreement for Pakistan's Online Gaming Platform

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "khel92" or "the Platform" refers to the online gaming and sports betting service operated at khel92.app and all associated subdomains, applications, and services.
• "User", "You", or "Your" refers to any individual who accesses, registers on, or uses the khel92 platform.
• "Account" refers to the registered user account created by you on khel92.
• "Funds" refers to any Pakistani Rupee (PKR) balance held in your khel92 account wallet, including deposited funds and settled winnings.
• "Services" refers to all gaming, betting, payment, and account management functions provided through the khel92 platform.
• "Terms" refers to these Terms and Conditions as amended from time to time.

2. Acceptance of Terms

By accessing the khel92 platform, creating an account, making a deposit, or placing any bet or wager, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the khel92 platform.

These Terms constitute the entire agreement between you and khel92 with respect to your use of the platform and supersede all prior communications, representations, or understandings, whether written or oral.

3. Eligibility

To be eligible to register and use the khel92 platform, you must satisfy all of the following requirements at all times:

• You are at least 18 years of age. khel92 is strictly an adult platform. Minors are prohibited from registering or using any part of the Services.
• You are accessing the platform on your own behalf and not on behalf of any other person.
• You are not subject to any self-exclusion arrangement on khel92 or any other gaming platform that would encompass khel92.
• You possess the legal capacity and full authority to enter into a binding agreement with khel92 under the laws applicable to you.
• You acknowledge that it is your sole responsibility to ensure that your use of khel92 complies with all laws, regulations, and restrictions applicable in your jurisdiction within Pakistan or elsewhere.

4. Account Registration

To access the khel92 Services, you must register a personal account. The following rules apply to account registration and maintenance:

• One Account Per Person: Each individual may hold only one registered account on khel92. Duplicate accounts will be closed and any funds therein may be forfeited pending investigation.
• Accurate Information: You must provide accurate, current, and complete information during registration. This includes your real name, date of birth, and a valid Pakistani mobile number. Providing false information constitutes a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your khel92 login credentials. khel92 will not be liable for losses resulting from unauthorised access to your account where you have failed to keep your credentials secure. Enable two-factor authentication (2FA) for additional protection.
• Non-Transferability: Your khel92 account is personal to you and may not be transferred, sold, or assigned to any other person.
• Verification: khel92 reserves the right to require identity verification (KYC) at any stage. Failure to provide satisfactory verification documents may result in account restriction or closure.

5. Deposits & Payments

All financial transactions on khel92 are conducted in Pakistani Rupees (PKR). The following terms govern deposits:

• Supported deposit methods include JazzCash, Easypaisa, HBL Online Banking, UBL, Meezan Bank, and Bank Alfalah. Available methods may change without prior notice.
• Minimum deposit is Rs 200. Per-transaction maximums vary by payment method (JazzCash: Rs 50,000; Easypaisa: Rs 25,000 for standard accounts).
• Deposits must originate from a payment account registered in your own name. khel92 does not accept third-party deposits.
• khel92 does not charge deposit fees, but your payment provider may apply their own charges — these are outside khel92's control.
• Deposited funds are credited to your khel92 wallet upon payment confirmation. Processing times vary by method and are not guaranteed.

6. Withdrawals

• Withdrawal requests can be submitted through the khel92 cashier to your registered Pakistani mobile wallet or bank account.
• Withdrawals will only be processed to a payment account that is registered in your own name and matches the details on your khel92 account.
• khel92 reserves the right to request identity and payment verification documents before processing any withdrawal. Incomplete verification will delay the withdrawal.
• Minimum withdrawal amounts and processing times are stated in the cashier section of your khel92 account. These may be updated from time to time.
• khel92 reserves the right to withhold or void withdrawals where there is reasonable suspicion of fraudulent activity, rule violation, or where account verification has not been completed.
• Bonus funds are subject to separate wagering requirements before they become eligible for withdrawal. Standard deposited funds and settled winnings from non-bonus play are not subject to wagering requirements.

7. Betting & Gaming Rules

The following general rules apply to all betting and gaming activity on khel92:

• Bets are only valid once confirmed by the khel92 system. A placed bet that has not received a confirmation reference should be treated as unconfirmed.
• khel92 reserves the right to void any bet placed in error, at incorrect odds, or as a result of a technical fault or data feed error, regardless of whether settlement has occurred.
• In-play bets are accepted subject to availability. khel92 may suspend betting markets at any time without prior notice.
• Cricket betting markets on khel92 are settled in accordance with official match results from recognised governing bodies (PCB, ICC, etc.). In the event of a match being abandoned, applicable void rules apply as stated per-market.
• Suspected abuse of betting systems, use of automated betting tools, arbitrage strategies employed in conjunction with bonus funds, or any attempt to exploit pricing errors are prohibited and may result in account suspension and bet voiding.
• Game-specific rules published within each product on the khel92 platform supplement these general Terms.

8. Bonuses & Promotions

• Bonuses and promotions offered by khel92 are subject to individual terms and conditions stated at the time of the offer. General promotional terms apply where specific terms do not address a particular point.
• khel92 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonus funds credited to your account carry wagering requirements that must be met before any withdrawal can be processed. The applicable multiplier will be stated in the promotion terms.
• Only one promotional offer may be active per account at any time unless expressly stated otherwise.
• Any attempt to exploit promotional offers through creation of multiple accounts, collusion, or other fraudulent means will result in account closure and forfeiture of all associated funds.

9. Prohibited Conduct

The following conduct is strictly prohibited on the khel92 platform. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, and forfeiture of funds:

• Registering more than one account or allowing another person to operate an account on your behalf.
• Providing false, misleading, or fraudulent information at any point during registration or subsequent verification.
• Using automated software, bots, or scripts to interact with the platform or to place bets.
• Engaging in match-fixing, game manipulation, or any conduct intended to gain an unfair advantage.
• Colluding with other users to manipulate outcomes in multiplayer games or sports betting markets.
• Money laundering or using the khel92 platform to process funds derived from illegal activity.
• Attempting to access or exploit system vulnerabilities, APIs, or data feeds for commercial gain.
• Harassing, threatening, or abusing khel92 staff or other users through any platform communication channel.

10. Intellectual Property

All content on the khel92 platform — including but not limited to software, game assets, logos, text, design elements, and data structures — is the intellectual property of khel92 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any khel92 content without prior written authorisation from khel92.

11. Responsible Gaming

khel92 is committed to promoting responsible gaming for all users. The following tools and policies form part of our responsible gaming framework:

• Age Restriction: The platform is strictly for users aged 18 and above. Age verification is conducted at registration and may be required again at any time.
• Deposit Limits: Users may set daily, weekly, or monthly deposit limits in their account settings. Limit reductions take effect immediately; increases are subject to a cooling-off period.
• Session Time Limits: Users may configure session duration reminders or hard time-out limits to help manage time spent on khel92.
• Self-Exclusion: Users may request self-exclusion for a defined period (minimum 6 months) or permanently. During self-exclusion, account access and all marketing communications are suspended. Self-exclusion requests are processed promptly and cannot be reversed during the elected period.
• Reality Checks: Session duration notifications are available to remind users how long they have been active on the platform.

For full details of available tools and guidance, please visit our Responsible Gaming page.

12. Limitation of Liability

To the fullest extent permitted by applicable law, khel92 and its affiliates, officers, directors, employees, and licensors shall not be liable for:

• Any loss of profits, revenues, data, or business opportunities arising from your use of the khel92 platform, even if khel92 has been advised of the possibility of such losses.
• Interruptions to service caused by technical failures, maintenance, or factors outside khel92's reasonable control.
• The accuracy, completeness, or timeliness of third-party data feeds used in sports betting markets.
• Any losses arising from your failure to maintain the security of your account credentials.

Nothing in these Terms limits khel92's liability for fraud, gross negligence, or any liability that cannot be excluded or limited under applicable law.

13. Amendments to These Terms

khel92 reserves the right to amend these Terms and Conditions at any time. Where material changes are made, khel92 will notify registered users via email to their registered address or via an in-platform notification. Continued use of the khel92 platform following notification of any change constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The current version of the Terms will always be accessible on this page with the date of last update displayed prominently.

14. Governing Law & Dispute Resolution

These Terms and Conditions and any disputes arising from your use of the khel92 platform shall be governed by and construed in accordance with applicable law. Users acknowledge that it is their responsibility to understand the legal framework applicable to online gaming in their jurisdiction.

In the event of a dispute regarding the settlement of a bet or any other account matter, you should contact khel92 support in the first instance. khel92 will endeavour to investigate and resolve disputes fairly and within a reasonable timeframe. Where a dispute cannot be resolved through direct communication, further escalation procedures may be available as described in your account documentation.

15. Contact Information

For any queries relating to these Terms and Conditions, your khel92 account, or the services provided by khel92, please contact our support team. The contact email for khel92 is:

Our privacy practices are described separately in the Privacy Policy, which forms part of the overall agreement between you and khel92.